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Refund Policy for Pipe Flow Software
We hope that you are pleased with your purchase from PipeFlow.co.uk. All of our software is available to download for a free trial prior to purchase (although some features may be restricted until the software is licensed/registered). On occasion however we recognise that you may request a refund after purchasing our software for various reasons.
You could not download and activate the software you purchased:
If the software could not be downloaded or installed, you have 7 days to inform us of the fault. If we cannot help you to correctly install the software then we will issue a full refund to you via your original payment method.
If you have changed your mind:
If you have simply changed your mind about your order and you wish to return your software, then in line with the Distance Selling Directive (DSD) you can do so provided you inform us of this decision within 10 days from receipt. The software must not have been registered nor fully enabled. Once you’ve informed us of your decision requesting a refund, we will need to confirm that the software is not registered on your computer (possibly by requesting you to run an 'un-register' program on your computer). We will then issue a full refund for the cost of the goods to your original payment method. Please note this policy does have some limitations and does not apply to business customers.
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